Exchange/Return policy/Sizing chart
Regarding our online shop's policies for shoes, we have specific guidelines for exchanges or return within a 14-day period, provided that the products remain in brand new condition. We would proceed the exchange or return or refund process when we receive the shoes back in good condition.
However, please note that strictly NO REFUNDS will be given during the BLACK FRIDAY SALES period from 25th November to 2 Dec 2024. Instead, we will issue a credit note for the product value, excluding the courier charge.
To proceed with an exchange during BLACK FRIDAY SALE, kindly contact us within 14 days, bearing in mind that sales goods incur a courier charge ranging from R 160 to R190 (depending on the area) for both pick-up and delivery. ( order over R2000 would be free exchange )
For regular-priced items, we offer complimentary collection and delivery services for one time only. Please ensure that any size exchange is carried out with the product in good condition and its original packaging.
It is important to note that we reserve the right to decline an exchange or refund if the product has been worn. Please note we dont refund delivery charge, and we would charge from R99 ( Gauteng) - R199 for all other areas in South Africa for both collection and delivery shall you ask for refund. thank you
If the desired size is unavailable, we will gladly provide you with a refund or issue a credit note.
please contact us samstarshoe@gmail.com or info@samstarshoes.com or whatsapp 0823712110 for exchange.
Please note there will be a courier charge up to R165- R195 and up for an exchange of sales items. thank you
Delivery :
We use reliable local courier The Courier Guy services to deliver your goods. For major cities, it will take 2-3 days to deliver to your door. For more info www.thecourierguy.co.za
For JHB - will be same day or next day delivery
For Pretoria - next day delivery
For Durban /Cape town- 2 days
For PE/East London -2-4 days
For outlying area - we use The Courier Guy to deliver, it will be up to 72 hours. visit www.thecourierguy.co.za
If sizes are incorrect or faulty shoes, please contact us within 48 hours of receiving shoes, we will exchange for you depending on the size availability or exchange other styles. Please contact 011 5687437 or whatsapp 0823712110 (only) or email us info@samstarshoes.com
If size is available for exchange, there will be courier charge of R80 .
Shall there be no sizes available we will issue the credit or refund for you.
Exchange Policy (Non sales period)
Within 14 days of your order being delivered to your door, you can exchange the product(s) you ordered for a different size or different products as long as the preferred size being requested is available on sam star online shop. if you wish to process an exchange please contact the Sam star shoes email info@samstarshoes.com
Should we not have stock of your preferred size, or if you wish to order a different product, please contact info@samstarshoes.com for further information.
We will issue you a credit ( discount code ) for you to redeem any product under Sam Star online shop. ( there is expire date on the discount code)
Please note, Sam Star reserves the right not to accept an exchange of the product if it is not in original condition.
Free return and exchange for new arrivals and full price items.
Returning non-defective/defective products
Please note we will ONLY accept the return under good condition and original packaging.
All sale items are not refundable but we will issue the credit ( discount code ) after we received the original package back from you
If the product you received has factory fault, we are happy to have them returned to us. please contact info@samstarshoes.com for further exchange
Refund Policy
There is a refund policy for goods purchased at full price on site, for other orders purchased under sale period we will issue the credit note or discount code for the buyer to exchange any item online. Please note that for all refunds, we will only refund for the value of the products, not the courier charge.
STRICTLY NO REFUND ON GOODS THAT IS PURCHASED OVER 30 DAYS
We, however, will consider under circumstance if the goods were faulty, please note there will be no refund if the shoes are been worn, only refund under good condition and original packaging within purchased of 14 working days.
Products delivered to Namibia are not eligible for returns.
We use European Size for our shoes - All our shoe will be in UK/SA size
SIZE CHART
EU 36 - SA/UK 3
EU 37 - SA/UK 4
EU 38 - SA/UK 5
EU 39 - SA/UK 6
EU 40 - SA/UK 7
EU 41 - SA/UK 8
EU 42 - SA/UK 8.5
