Exchange/Return policy/Sizing chart
FOR ALL BLACK FRIDAY SALES or ANY OTHER SALE PRODUCTS, THERE IS STRICTLY NO REFUND. For exchange please contact us within 7 days for exchange. Please note there is courier charge of R120 and R160. ( depends on areas)
You may exchange size under the good condition and original packaging. we reserve right not to exchange nor refund shall the product has been worn.
if there is no size available we will issue you the credit note for you .
please contact us info@samstarshoes.com or whatsapp or call 0614121342 for exchange.
Please note there will be a courier charge of R120 and up for an exchange of sales items. thank you
Delivery :
We use reliable local courier companies Fastway and The Courier Guy services to deliver your goods. For major cities, it will take 2-3 days to deliver to your door. For more info visit www.fastway.co.za or www.thecourierguy.co.za
For JHB - will be same day or next day delivery
For Pretoria - next day delivery
For Durban /Cape town- 2 days
For PE/East London -2-4 days
For outlying area - we use The Courier Guy to deliver, it will be up to 72 hours. visit www.thecourierguy.co.za
If sizes are incorrect or faulty shoes, please contact us within 48 hours of receiving shoes, we will exchange for you depending on the size availability or exchange other styles. Please contact us 0614121342 or email us info@samstarshoes.com
If size is available for exchange, there will be courier charge of R80 .
Shall there be no sizes available we will issue the credit or refund for you.
Exchange Policy (Non sales period)
Within 7- 14 days of your order being delivered to your door, you can exchange the product(s) you ordered for a different size or different products as long as the preferred size being requested is available on sam star online shop. if you wish to process an exchange please contact the Sam star shoes 061 412 1342 email info@samstarshoes.com
Should we not have stock of your preferred size, or if you wish to order a different product, please contact info@samstarshoes.com for further information.
We will issue you a credit ( discount code ) for you to redeem any product under Sam Star online shop. ( there is expire date on the discount code)
Please note, Sam Star reserves the right not to accept an exchange of the product if it is not in original condition.
Free return and exchange for new arrivals and full price items.
Returning non-defective/defective products
Please note we will ONLY accept the return under good condition and original packaging.
All sale items are not refundable but we will issue the credit ( discount code ) after we received the original package back from you
If the product you received has factory fault, we are happy to have them returned to us. please contact info@samstarshoes.com for further exchange
Refund Policy
There is a refund policy for goods purchased at full price on site, for other orders purchased under sale period we will issue the credit note or discount code for the buyer to exchange any item online. Please note that for all refunds, we will only refund for the value of the products, not the courier charge.
STRICTLY NO REFUND ON SALES GOODS, we will issue credit note or you may exchange sizes.
We, however, will consider under circumstance if the goods were faulty, please note there will be no refund if the shoes are been worn, only refund under good condition and original packaging within purchased of 7 working days.
Products delivered to Namibia are not eligible for returns.
For Black Friday and Cyber Monday SALE - please note there is strictly NO cash refund, NO exchange for all orders on 24 to 27 Nov Black Friday Sale weekend.
We use European Size for our shoes - All our shoe will be in UK/SA size
SIZE CHART
EU 36 - SA/UK 3
EU 37 - SA/UK 4
EU 38 - SA/UK 5
EU 39 - SA/UK 6
EU 40 - SA/UK 7
EU 41 - SA/UK 8
EU 42 - SA/UK 8.5