Exchange/Return policy/Sizing chart
Black Friday Sales Periods, strictly refund and exchange within 14 days only. We only do exchange with shoes are still in good conditions.
For exchange please contact us within 14days for exchange. Please note there is courier charge of R160. (FOR BOTH PICK UP AND DELIVERY)
You may exchange size under the good condition and original packaging. we reserve right not to exchange nor refund shall the product has been worn.
if there is no size available we will issue you the credit note or refund to you.
please contact us email@example.com or whatsapp 0823712110 for exchange.
Please note there will be a courier charge of R120 and up for an exchange of sales items. thank you
We use reliable local courier The Courier Guy services to deliver your goods. For major cities, it will take 2-3 days to deliver to your door. For more info www.thecourierguy.co.za
For JHB - will be same day or next day delivery
For Pretoria - next day delivery
For Durban /Cape town- 2 days
For PE/East London -2-4 days
For outlying area - we use The Courier Guy to deliver, it will be up to 72 hours. visit www.thecourierguy.co.za
If sizes are incorrect or faulty shoes, please contact us within 48 hours of receiving shoes, we will exchange for you depending on the size availability or exchange other styles. Please contact 011 5687437 or whatsapp 0823712110 (only) or email us firstname.lastname@example.org
If size is available for exchange, there will be courier charge of R80 .
Shall there be no sizes available we will issue the credit or refund for you.
Exchange Policy (Non sales period)
Within 14 days of your order being delivered to your door, you can exchange the product(s) you ordered for a different size or different products as long as the preferred size being requested is available on sam star online shop. if you wish to process an exchange please contact the Sam star shoes email email@example.com
Should we not have stock of your preferred size, or if you wish to order a different product, please contact firstname.lastname@example.org for further information.
We will issue you a credit ( discount code ) for you to redeem any product under Sam Star online shop. ( there is expire date on the discount code)
Please note, Sam Star reserves the right not to accept an exchange of the product if it is not in original condition.
Free return and exchange for new arrivals and full price items.
Returning non-defective/defective products
Please note we will ONLY accept the return under good condition and original packaging.
All sale items are not refundable but we will issue the credit ( discount code ) after we received the original package back from you
If the product you received has factory fault, we are happy to have them returned to us. please contact email@example.com for further exchange
There is a refund policy for goods purchased at full price on site, for other orders purchased under sale period we will issue the credit note or discount code for the buyer to exchange any item online. Please note that for all refunds, we will only refund for the value of the products, not the courier charge.
STRICTLY NO REFUND ON GOODS THAT IS PURCHASED OVER 30 DAYS
We, however, will consider under circumstance if the goods were faulty, please note there will be no refund if the shoes are been worn, only refund under good condition and original packaging within purchased of 14 working days.
Products delivered to Namibia are not eligible for returns.
We use European Size for our shoes - All our shoe will be in UK/SA size
EU 36 - SA/UK 3
EU 37 - SA/UK 4
EU 38 - SA/UK 5
EU 39 - SA/UK 6
EU 40 - SA/UK 7
EU 41 - SA/UK 8
EU 42 - SA/UK 8.5